Shipping Policy

Bake Pro endeavor to deliver products to the recipient as per the delivery option selected by User while placing the order. The delivery time is subject to location you provided for delivery. For the convenience and requirement of Customer, Bake Pro provides two options of deliveries, Fixed Time Deliveries and Free Deliveries. Bake Pro charges nominal amount from customers for selecting fixed time delivery and such charges displays on webpage while selecting the timeframe for delivery. However under Fixed Time Deliveries, Bake Pro is obliged to deliver your product as per your opted time but it is always subject to factors beyond its reasonable control (“Force Majeure Events”) including unexpected travel delays from our courier partners and transporters due to weather conditions, political disruptions, strikes, war, lockdown or other unforeseen circumstances. In such cases, we will proactively reach out to you.

  • Since cakes are perishable in nature, we attempt delivery of your order only once. The delivery cannot be redirected to any other address.
  • Before any festival or major occasions, we suggest you to place your order at least five days in advance.
  • Products that are hand delivered cannot be delivered along with courier products. Those may reach to the recipient at two different times or days.

For same-day standard time delivery, orders must be received by Bake Pro before 6:00 pm, Monday – Sunday, IST. For same-day fixed time delivery, orders must be received by Bake Pro before 6:30 pm, Monday – Sunday, IST. For same-day midnight delivery, orders must be received by Bake Pro before 7:00 pm, Monday – Sunday, IST.

You acknowledge that requested delivery time is non-binding. Estimated delivery time depends on the availability of the product and the destination to which you want the product to be delivered.

Delivery may take longer due to:

  1. Bad weather
  2. Political disruptions
  3. Other unforeseen circumstances

In such cases, we will proactively reach out to you.
Before major occasions, we suggest that you place your order at least five days in advance.
Products that are hand delivered cannot be delivered along with courier products.

For perishable items like cakes, we attempt delivery of your order only once. In the event the delivery is not executed during the attempt, you shall still be charged for the order and no re-delivery will be possible. We will consider the order executed in the below cases:

Wrong shipping/delivery address. Recipient not available. Premises locked. Recipient refusing to accept the delivery.

In case if the recipient is not available, he/she can inform the delivery person to deliver the order to the gate/reception/neighbour.

Proof of delivery will be provided in case of any dispute in delivery.

Deliveries are made on Sundays and on Public Holidays for products that are delivered by hand.

If there is no one available at the shipping addresses to accept the delivery of your order at the time of delivery, the order will not be considered late. Hence in such cases, no refunds, cancellations, liability can be made. We will surely try our best as mentioned below

Call the recipient to schedule an appropriate delivery time. Leave a note on the recipient’s door asking them to contact the florist to schedule a delivery time. Leave the bouquet/arrangement in a covered, secure area of the home (porch, garage, or other entrance) Leave the bouquet/arrangement with a neighbor and place a message on the recipient’s door with this information.

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